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Ympxj handles ceramic drinking-cup return requests through one written review so the ordered vessel profile, ceramic condition, listed components, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Ceramic drinking-vessel returns are assessed as complete items. Every listed cup or goblet body, integrated handle, foot ring, stem, pedestal, attached finish detail, and care card must remain together in the supplied quantity. For ceramic drinking-vessel orders, support review may refer to vessel count, usable capacity, body profile, glaze and color, rim, vertical flutes, handle clearance and joins, foot ring, clay accent band, stem, pedestal, empty dry condition, and delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because these are food-contact vessels, an eligible non-defective return must remain unused, empty, clean, and completely dry, with no liquid, food, lip marks, mineral residue, odors, stains, detergent, scratches, glaze abrasion, chips, cracks, handle stress, foot damage, stem damage, adhesive, or washing residue. A customer may unpack and visually inspect the empty dry vessel on a protected surface without filling, drinking from, washing, heating, or stacking it.
Repack an approved ceramic drinking-vessel return empty, clean, and dry. Cushion the drinking rim, body, recessed foot, square handle and both joins, low stem, pedestal, fluted walls, and glaze boundaries with non-abrasive material; do not place hard objects inside the vessel. Use molded fibre or rigid dividers to prevent the ceramic from moving or contacting the outer carton, and keep the care card flat beside the protected vessel in one sturdy parcel. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect the fragile return and do not reduce statutory or mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@ympxj.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 1022 SW 136th Street, Newberry, FL 32669, United States.
In the first email, identify the SKU and exact vessel format. State whether the request concerns usable capacity, dimensions, sea-glass glaze, twenty-four flutes, handleless taper, rounded rim, recessed foot ring, oat matte and gloss boundary, square handle clearance, upper or lower handle join, plum glaze, unglazed clay band, low stem, pedestal, visible delivery damage, or an incorrect or missing supplied item. Photographs of the empty dry vessel and parcel may assist with visible ceramic damage but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange can be requested for another available ceramic drinking vessel after the original complete unused item is approved for return. Capacity, rim diameter, body profile, grip or handle geometry, stem and base footprint, glaze, product net weight, price, and availability may differ and should be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@ympxj.shop or +1 (940) 584-2695. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+01:00) Central European Standard Time (Berlin).